100% Satisfaction Guarantee
At Backstage Supplies, we stand behind the quality of our professional event credentials, lanyards, wristbands, badge holders, and backstage access products. Your satisfaction is important to us.
If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
To qualify for a return:
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Products must be unused
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Products must be in original packaging
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Items must be in resalable condition
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Return must be requested within 15 days of the original order date
Returns that do not meet these requirements may be denied.
Custom printed products, personalized items, and made-to-order credentials are non-refundable unless defective or produced in error by Backstage Supplies.
How to Request a Return
Before returning any items, you must contact us to receive return authorization.
Please provide:
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Order number
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Name used on the order
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Brief reason for return
Once approved, you will receive return instructions.
Unauthorized returns may be refused.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
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A manufacturing defect
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A shipping error caused by us
We recommend using a trackable shipping service. Backstage Supplies is not responsible for items lost in transit.
Refund Processing
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds will be processed within 5–10 business days and issued to the original payment method.
Original shipping fees are non-refundable unless the return is due to our error.
Damaged or Defective Products
If you receive damaged or defective products, please contact us within 5 business days of delivery.
We may request:
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Photos of the product
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Photos of packaging
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Order details
We will work quickly to resolve the issue through replacement or refund where appropriate.
Contact Information
Backstage Supplies
23241 Arroyo Vista
Rancho Santa Margarita, CA 92688
Email: sales@backstagesupplies.com